Shipping Destinations and Time Frame (We ship within the US Only)
**Impact of Covid-19: All major shipping carriers (USPS, UPS, FedEx) are currently operating on a delay due to high volumes and workforce limitations.
We do our best to keep our customers updated on order status, but, unfortunately, once your package leaves the warehouse and goes to the carrier, we have no control.
Our normal business hours are Monday – Friday from 8 am to 5 pm Central Time.
We process orders within 1 business day of the order being submitted (process does not mean ship.) Custom products, such as those with engraving, may take longer. Please check the shipping information in the product description to see if exceptions to standard shipping times are noted. Please be aware that most of our suppliers do not ship on the weekend or holidays. See the information below about Expedited Shipping.
We ship to anywhere in the United States. We are unable to ship to international locations, including Canada and Mexico.
Shipments of in-stock items within the continental United States typically arrive in 5 to 8 business days after receipt of your order. Shipments of custom-made, back-ordered, or out-of-stock items may take 3 to 6 weeks or longer to arrive. The time frame for shipment delivery outside of the continental United States will vary based on the destination.
Standard shipping within the continental United States (3-8 business day delivery) is FREE.
Shipments to Alaska and Hawaii incur an additional $5 charge.
Expedited shipping may be available for an item but will include an additional charge.
About Expedited Shipping
If there is a need to receive an item by a specific date, we will do our best to get your purchase to you when you need it, even if it’s within a few business days. Unfortunately, not all items are eligible for expedited shipping - and that includes most engraved items because of the time needed for engraving. Please contact us at firstname.lastname@example.org BEFORE YOU PLACE YOUR ORDER so that we can confirm an item’s eligibility. We need the following information:
- Your name
- Your phone number
- Your email address
- Item(s) you are interested in
- City and State where the item will be delivered
Once we receive your information, we will confirm that your item can be delivered by a specific date and advise you of the expected additional cost for the expedited shipping.
About Addresses and Undeliverable Packages
WE CANNOT SHIP TO POST OFFICE BOXES. Our shippers require a physical address.
Military addresses must show the full name with middle name or initial and the PSC number, unit number, or ship name. Replace the city name with APO, FPO or DPO, and the state with AA, AE, or AP, including the ZIP + 4 Code.
Most of our carriers make three attempts to deliver a package. Packages that contain more than $1300 of merchandise will always require a signature; otherwise, it is generally up to the driver’s discretion to determine whether a signature is required. After three attempts, the package will be returned to us.
If a package is damaged on its way to you, the shipper may return it to us without attempting delivery.
When a shipment is returned to us, we will attempt to contact you to arrange for reshipment or cancellation of the order. If we are unable to contact you or if you choose to cancel your order, you will be issued a refund (excluding shipping charges).