Funeralwise Return Policy
YOUR SATISFACTION IS GUARANTEED
Many of our products are unique hand-crafted items. We guarantee them against defects and damage in shipping. If you are less than satisfied, contact us at email@example.com within 7 days of receipt if you want to arrange a return or replacement. Shipping costs are non-refundable, except in the case of the return of damaged or defective items.
PERSONALIZED ITEMS & URNS
- Personalized items cannot be returned or refunded
- Urns or any cremation related item that has had ashes placed in them cannot be returned.
- Final design for all commissioned pieces are approved in writing by you, our customer, before actual creation of the piece. For this reason, commissioned pieces are non-refundable.
To be eligible for a return, your item must be unused and in the same condition that you received it. All returned items should be shipped in the original packaging. Please do not send your purchase back to the manufacturer.
When returning an item we recommend using a shipping service that provides shipment tracking or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2 business days.