Returns Policy

YOUR SATISFACTION IS GUARANTEED!

At Funeralwise, we understand and appreciate the trust you place in us when you purchase funeral and memorial products from us. We know that sometimes what you see online doesn’t quite match up to what you imagined. We want you to be satisfied with your products and will gladly accept your return or exchange.

If you are less than satisfied, contact us at store@funeralwise.com within seven (7) days of receipt to arrange a return or replacement.

  • The buyer is responsible for return shipping costs,except in the case of damaged or defective items (see below for important details about damaged/defective returns.) We guarantee all items against defects and damage due to shipment.
  • We cannot accept returns for custom or personalized unless they are damaged or defective.
  • We cannot accept returns on items in which cremated remains (either pet or human) have been placed. Please inspect your urn or jewelry item before you fill it.

ELIGIBILITY FOR RETURN

To be eligible for return, items must be unused and returned in the same condition as received. All returned items must be shipped in the original packaging. We cannot refund items if cremated remains have been placed in them at any time.

PLEASE NOTE THE FOLLOWING EXCEPTIONS TO OUR RETURN POLICY:

  • We’re sorry, but we cannot accept returns or provide refunds on personalized items. This includes items that have been engraved or otherwise customized.
  • We cannot accept returns or provide refunds for urns or other cremation-related items in which cremated remains have been placed.
  • We require written approval of the final design for all commissioned pieces before beginning work on the item. As a result, commissioned pieces are non-refundable except in the rare case of damage or defect.

COST OF RETURN SHIPPING

We use a variety of methods for shipping depending on the item and where it will be shipped. You will be asked to ship the item back to the item's distribution center where you will be responsible for paying the shipper.

When returning an item, we recommend using a shipping service that provides shipment tracking, as we will need you to email us the tracking information to process any refund due. We also suggest that you purchase shipping insurance because we cannot guarantee that we will receive your returned item.

RETURN PROCESSING

Once your return is received and inspected, we will send you an email to confirm that we have received your item and will be processing your return. On approval, the refund will process your refund within two (2) business days. A credit will automatically be applied to your credit card or the original method of payment. Please note that credit card providers have varying policies regarding how quickly they will credit your card back. Unfortunately, we have no control over the timing.

DAMAGED OR DEFECTIVE ITEM RETURNS OR REPLACEMENTS

If you received an item that is defective or damaged, please take several photos to illustrate the problem. Send the photos, along with your request for a refund or a replacement, to store@funeralwise.com. Please include the following information so that we can process your request as quickly as possible:

  • Your name
  • Your phone number
  • Your email address
  • Your order number
  • A description of the problem
  • Your photos

Once we receive your item, we will confirm the damage before issuing the refund of the purchase price and then separately mail a check to you for reimbursement of return shipping costs, if any, per the receipt you provide. Should we determine that the item is neither defective nor damaged, we will refund only the cost of the product.